We are a small, dedicated team and we genuinely want to hear from you. Whether you have spotted something on the site that needs updating, want to flag a concern, or simply have a question about how we work, the door is open.
We keep things straightforward here. There are no phone queues, no chatbots, and no ticketing systems to navigate. A single email address covers everything, and a real person reads every message we receive.
Before you write, it is worth checking the relevant page on the site - many common questions about how we review casinos or how we handle data are answered in our About and Privacy Policy pages. If you still need to get in touch after that, read on.
Best Way to Reach Us
Email is the only contact channel we operate, and it is the fastest route to a useful answer. Send your message to [email protected] and it will land directly with the team. We do not monitor social media DMs or third-party contact forms for support queries, so email is always your best option.
We aim to keep responses focused and helpful. The more clearly you describe your query in the subject line, the quicker we can route it to the right person.
What to Include in Your Message
A clear, specific message gets a faster, more useful reply. Where relevant, include the page or casino name you are referring to, a short description of the issue or question, and - if you spotted an error - the exact text or figure you believe needs correcting.
You do not need to include personal account details from any casino. We are a review and information site; we have no access to player accounts and cannot action anything on a casino's behalf.
Topics We Can Help With
We are happy to hear about factual errors or outdated information on any of our review pages, broken links, general questions about our editorial process, and feedback on the site experience. If you work in the industry and believe a listing needs updating with accurate, verifiable details, we welcome that too.
Topics We Cannot Help With
We are not able to intervene in disputes between players and casino operators, process withdrawals, verify accounts, or override decisions made by a licensed operator. For those matters, contact the casino's own support team directly. If a dispute remains unresolved, a regulatory body or ADR service is the appropriate next step.
We also cannot provide personalised gambling advice. If gambling is causing you concern, please visit our Responsible Gambling page for details of organisations that can help.
Response Expectations
We respond to most messages within two business days. During busy periods it may take a little longer, but we do reply to every genuine enquiry. Automated or bulk messages are filtered out and will not receive a response.
We appreciate you taking the time to get in touch, and we will always do our best to give you a clear, honest answer.